Episode notes
I love Flooring Dealers like Jason. He's been in the industry his whole life and yet he has the desire to grow and change things that need to be changed.
We talk a little shop at home first and how Jason operates without a showroom. He still has salespeople and he shares how he handles meetings, warehouse, and other challenges that one would have operating without a store.
The nuts and bolts of our interview is how he is handling his customer experience through his installer program. It's allowed him to
Close more sales
Improve installer performance
Get more 5 star reviews
& Improve the customer's experience
You're going to Love hearing from one of your own, boots on the ground, Flooring Dealers.